Customer Support Policy

Customer Support Policy – Buycrona Marketplace

Effective Date: 01-Nov-2025

Amcy Technology Private Limited (“we,” “us,” “our”) is committed to providing a seamless and satisfactory experience for all customers on our marketplace, https://buycrona.com/. This Customer Support Policy outlines the principles, practices, and procedures we follow to assist customers effectively.

By using our Site, you agree to the terms and conditions outlined in this policy.

1. Customer Support Availability

Our customer support team is available through the following channels:

Email: info@amcytechnologies.com
Phone: +91 8828713627

Business Hours:

• Monday to Friday: 9:00 AM – 6:00 PM (IST)

• Saturday: 10:00 AM – 2:00 PM (IST)

• Sunday & Public Holidays: Closed

2. Scope of Support

We provide support for the following areas:

• Product Information: Assistance with product features, specifications, and compatibility.

• Order Assistance: Help with placing orders, tracking shipments, and resolving order-related issues.

• Payment Issues: Support for payment-related concerns, including failed transactions and refunds.

• Returns and Refunds: Guidance on initiating returns, exchanges, and refunds.

• Technical Support: Assistance with using our website or mobile platform.

3. Response Times

We strive to respond to customer queries promptly. Our standard response times are:

• Email: Within 24–48 business hours

• Phone: Immediate during business hours

Complex issues may require additional time for investigation. We will keep you informed throughout the process.

4. Complaint Resolution Process

If you encounter any issues, we follow a structured resolution process:

Step 1: Contact Us
Reach out through any available channel with relevant details, such as order ID, product name, and a brief description of the issue.

Step 2: Acknowledgment
We will acknowledge your complaint within 24 hours and provide a case reference number for tracking.

Step 3: Investigation
Our team will investigate thoroughly. For order-related problems, we may contact the seller or logistics provider if necessary.

Step 4: Resolution
After investigation, we will provide a resolution, which may include refunds, replacements, or other appropriate actions.

5. Returns, Refunds, and Cancellations

For initiating returns, refunds, or order cancellations, please refer to our Return & Refund Policy and Cancellation Policy available on our website.

6. Customer Responsibilities

To help us serve you efficiently:

• Provide accurate and complete details regarding your query or issue.

• Retain proof of purchase, such as order confirmation emails or invoices.

• Respond promptly to our requests for additional information or documentation.

7. Policy Updates

We may update this policy to reflect changes in operations or customer service practices. Updates will be reflected on this page, and the Effective Date will be revised accordingly.

8. Contact Us

For any questions, concerns, or support, please reach out:

Email: info@amcytechnologies.com
Phone: +91 8828713627
Address: Amcy technology private limited,
Table no. HD-338, 4th floor, Zenia building, Hiranandani Estate, G.B. Chitalsar, Manpada, Thane , Maharashtra , 400607