PRIVACY POLICY 

Effective Date: 01-Nov-2025

Company Name: Amcy Technology Private Limited
Brand Name: Buycrona Marketplace
Website: https://buycrona.com/

1. Introduction

Amcy Technology Private Limited (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you access or use https://buycrona.com/ (“Platform”).

This Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

If you do not agree with this Policy, please discontinue use of the Platform.

2. Information We Collect

2.1 Personal Information

When you create an account, place an order, register as a seller, or communicate with us, we may collect:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Account login credentials

• Payment information (processed securely via third-party gateways)

• Demographic details such as age or gender (if voluntarily provided)

2.2 Seller Information

If you register as a seller/vendor on the Platform, we may collect:

• Business name and address

• GST details

• PAN information

• Bank account details for settlements

• Tax-related documentation

2.3 Transaction Information

We may collect:

• Order history

• Transaction amount

• Shipping and delivery details

• Refund or cancellation history

2.4 Technical & Usage Information

We automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Approximate location data

• Website activity and browsing behavior

• Cookies and tracking technologies

3. Legal Basis for Processing Data

Under the Digital Personal Data Protection Act, 2023, we process personal data based on:

• Your consent

• Contractual necessity for order fulfillment

• Legal and regulatory obligations

• Legitimate business interests such as fraud prevention and service improvement

You may withdraw consent at any time by contacting us.

4. How We Use Your Information

We use personal data for the following purposes:

Order Processing

• Process orders and transactions

• Manage shipping and deliveries

• Process refunds and returns

Customer Support

• Respond to inquiries and complaints

• Provide after-sales assistance

Platform Operations

• Improve user experience

• Maintain website functionality

• Analyze performance and usage trends

Security & Fraud Prevention

• Detect suspicious activity

• Prevent fraud and unauthorized transactions

• Secure customer and seller accounts

Marketing & Promotions

With your consent, we may:

• Send promotional emails

• Share offers and discounts

• Recommend products and services

You may unsubscribe at any time.

Legal Compliance

• Comply with tax, accounting, and legal obligations

• Enforce platform policies and Terms & Conditions

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

Service Providers

• Payment gateways

• Logistics and courier partners

• Hosting and cloud providers

• Analytics and communication providers

Vendors/Sellers

Necessary customer information may be shared with sellers strictly for:

• Order fulfillment

• Shipping

• Customer support related to purchases

Vendors are required to comply with applicable data protection laws.

Legal Authorities

We may disclose information if required by:

• Law

• Court order

• Government authority

• Regulatory obligations

Business Transfers

In the event of:

• Merger

• Acquisition

• Restructuring

• Asset sale

personal data may be transferred as part of business operations.

6. Data Retention Policy

We retain personal data only for as long as necessary for business and legal purposes.

Typical retention periods include:

• Order & transaction data: up to 7 years

• Seller/vendor tax records: as required under Indian law

• Marketing data: until consent is withdrawn

• Technical and analytics data: up to 24 months

• Account information: until deletion request or prolonged inactivity

After expiry of retention periods, data is securely deleted, anonymized, or destroyed.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance

• Store user preferences

• Analyze traffic and usage patterns

• Personalize content and advertising

By continuing to use the Platform, you consent to cookie usage as described in this Policy.

You may disable cookies via browser settings; however, certain features may not function properly.

8. Data Security

We implement reasonable technical and organizational safeguards including:

• SSL encryption

• Secure payment gateways

• Access controls

• Fraud monitoring systems

While we strive to protect your data, no internet-based system is completely secure. Users are responsible for maintaining confidentiality of account credentials.

9. Your Rights Under Applicable Laws

You have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of personal data

• Withdraw consent

• Opt out of marketing communications

• Request data portability where applicable

• File grievances regarding data usage

To exercise your rights, contact us at:
📧 info@amcytechnologies.com

Withdrawal of consent may affect certain platform services.

10. Third-Party Links

The Platform may contain links to third-party websites.

We are not responsible for:

• Third-party privacy practices

• Content

• Security policies

Users should review external privacy policies independently.

11. Children’s Privacy

Our Platform is intended only for individuals aged 18 years or above.

We do not knowingly collect personal data from minors under 18 years of age.

If such data is discovered, we will promptly delete it upon verification.

12. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, the Grievance Officer details are:

Grievance Officer

Name: Mr. Rajesh Sharma
Designation: Grievance Officer

📧 Email: grievance@buycrona.com
📞 Phone: +91 8828713627

🏢 Address:
Amcy Technology Private Limited
4th Floor, Office No-442,
Rainbow Business Park (Haware Intelligentia),
Sector 24, Vashi, Navi Mumbai,
Thane, Maharashtra – 400703, India

We aim to acknowledge and resolve grievances within 30 days from receipt.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect:

• Legal updates

• Operational changes

• Security improvements

• Business developments

Updated versions will be posted on this page with a revised Effective Date.

Continued use of the Platform constitutes acceptance of updated policies.

14. Contact Information

Amcy Technology Private Limited

🌐 Website: https://buycrona.com/
📧 Email: info@amcytechnologies.com
📞 Phone: +91 8828713627

🏢 Address:
4th Floor, Office No-442,
Rainbow Business Park (Haware Intelligentia),
Sector 24, Vashi, Navi Mumbai,
Thane, Maharashtra – 400703, India