Payment Policy

Payment Policy – Buycrona Marketplace

Effective Date: 01-Nov-2025

At Amcy Technology Private Limited, operating the Buycrona marketplace, we are committed to providing a safe, secure, and seamless payment experience for all customers purchasing products through our online marketplace https://buycrona.com/  This Payment Policy outlines the terms and conditions governing payment methods, payment processing, and related issues when using our platform.

By making a purchase or engaging in any payment transactions on the Site, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment options, including but not limited to:

1.1 Online Payment Methods

• UPI (Unified Payments Interface): Pay using UPI-enabled apps such as Google Pay, PhonePe, Paytm, and others. You will be redirected to your UPI app to authorize the payment.

• Mobile Wallets: Payments through Paytm, PhonePe, Google Pay, and other popular digital wallets are accepted.

• Cash on Delivery (COD): Available in select locations. Customers can pay cash upon delivery for eligible products and regions.

1.2 Payment Gateway Providers
We use trusted third-party payment processing services to ensure secure transactions.

2. Payment Security

• We use SSL encryption to secure payment information during transactions.

• Payment details are encrypted; sensitive information like UPI IDs or wallet credentials is not stored on our servers.

• Our payment gateways comply with PCI DSS standards to ensure secure processing.

3. Payment Authorization

• Order Processing: Payment must be successfully authorized for order processing. Any failed transactions will halt the order until resolved.

• Payment Confirmation: After successful payment, you will receive a confirmation via email/SMS along with order details.

4. Currency and Charges

• Currency: All transactions are in Indian Rupees (INR).

• Taxes and Charges: Prices exclude GST, shipping, or handling fees unless specified. Final prices are shown at checkout.

• Foreign Payments: International payments or foreign currency are not accepted.

5. Payment Failure and Transaction Issues

• Transaction Failure: Retry payment in case of network issues, insufficient funds, or authorization errors.

• Duplicate Payments: Contact our support immediately if charged twice; we will investigate and refund duplicate transactions.

• Bank Delays: Some delays may occur with bank transfers or UPI. Contact support if status is not updated.

6. Payment Disputes

• Report billing discrepancies or unauthorized charges to our support team.
  Email: info@amcytechnologies.com
  Required Details: Order number, transaction reference, and issue description.

7. Refund and Payment Reversal

• Refunds for cancellations, returns, or defective products will be processed to the original payment method.

• Refunds may take 7–10 business days to reflect depending on the payment method.

8. Subscription Payments (if applicable)

• Subscription charges are automatically billed at the start of each cycle.

• Notify support to cancel; subscription fees are non-refundable.

9. Payment Errors and Miscommunication

• Contact support immediately for incorrect charges.

• Unauthorized chargebacks may result in account restrictions.

10. Contact Us for Payment Issues

Email: info@amcytechnologies.com
Phone: +91 8828713627
Address: Amcy technology private limited,
Table no. HD-338, 4th floor, Zenia building, Hiranandani Estate, G.B. Chitalsar, Manpada, Thane , Maharashtra , 400607

11. Policy Updates

• We may amend this Payment Policy at any time. Updated policies will be reflected on the site, with an updated Effective Date.

12. Governing Law

This Payment Policy is governed by the laws of India. Any disputes shall be resolved as per the Terms and Conditions of the Site.

By making a payment on Buycrona, you acknowledge that you have read, understood, and agree to this Payment Policy.