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Refund and Cancellation Policy
Refund and Cancellation Policy – Buycrona Marketplace
Effective Date: 01-Nov-2025
At Amcy Technology Private Limited (“we,” “us,” “our”), operating the Buycrona Marketplace, we are committed to providing a seamless shopping experience for our customers. This Refund and Cancellation Policy outlines the terms under which you can request a cancellation, refund, or return for purchases made through https://buycrona.com/.
By making a purchase on our Site, you agree to the terms of this policy.
1. Cancellation Policy
1.1 Cancellation by the Customer
Before Shipment: You can cancel an order anytime before it is shipped by contacting our customer support team via email info@amcytechnologies.com
Cancellation Process: Provide your order number and details to our support team. Once verified, we will process your cancellation request and issue a full refund to the payment method used at purchase.
After Shipment: Cancellations are not accepted once the order has been shipped.
1.2 Cancellation by Buycrona
We may cancel orders for the following reasons:
Product non-availability
Payment authorization issues
Incorrect product information (price or description errors)
If we cancel your order, you will receive a full refund to the original payment method. Notification will be sent via email.
2. Refund Policy
2.1 Refund Eligibility
Refunds are applicable for:
Damaged or Defective Products: Eligible within 7 days from delivery.
Wrong Product Delivered: Refund or replacement after verification.
Cancellation Before Shipment: Full refund to the original payment method.
2.2 Refund Process
Initiating a Refund: Contact customer support within 7 days of receipt (for defective/wrong products). Provide:
Order number
Reason for refund
Photo evidence of damage/defect (if applicable)
Verification: Our team will verify the request and may ask for a return before issuing a refund. Reverse pick-up will be arranged for defective/wrong products.
Refund Timeframe: Once approved and received, refunds will be processed within 7–10 business days.
2.3 Refund Methods
Original payment method used during purchase (credit/debit card, UPI, wallet, etc.)
Credit/Debit Card Refunds: 7–10 business days to reflect.
UPI/Wallet Refunds: Up to 5 business days.
2.4 Non-Refundable Situations
Product misuse, tampering, or improper handling
Change of mind after delivery
Products returned after 7 days or without proper packaging
Opened sealed products (e.g., cosmetics, personal care)
3. Returns Policy
3.1 Returns Eligibility
Damaged or defective products (within 7 days)
Wrong product delivered (within 7 days)
3.2 Returns Process
Contact customer support with:
Order number
Item(s) for return
Reason with photo evidence (if damaged/defective)
Return Shipping: Free for defective/damaged/wrong products; customer bears cost for other reasons.
3.3 Non-Returnable Products
Personalized products
Perishable items (food, health supplements)
Opened/used items that cannot be returned in original condition
4. Exchange Policy
Exchanges are not offered. Customers must return the product and place a new order.
5. Shipping Charges for Returns
Damaged/Defective/Wrong Products: Free return shipping
Change of Mind: Customer bears return shipping costs
6. Subscription-based Services
Cancellations and refunds follow the terms of the respective subscription provider.
7. Contact Us
For refund, return, or cancellation inquiries:
Email: info@amcytechnologies.com
Phone: +91 8828713627
Address: Amcy technology private limited,
Table no. HD-338, 4th floor, Zenia building, Hiranandani Estate, G.B. Chitalsar, Manpada, Thane , Maharashtra , 400607
8. Policy Changes
We reserve the right to modify, amend, or update this policy at any time. Changes will be reflected on this page with the updated Effective Date.
9. Governing Law
This Refund and Cancellation Policy is governed by the laws of India. Disputes will be resolved as per the Terms and Conditions of the Site.