Returns and Warranty Policy

Returns and Warranty Policy – Buycrona Marketplace

Effective Date: 01-Nov-2025

This Returns and Warranty Policy outlines the terms and conditions under which buyers may return products and the warranty services available for products purchased on https://buycrona.com/. This policy applies to all products sold through the Buycrona Marketplace by sellers. By purchasing from our Marketplace, you agree to comply with this policy.

1. Return Policy

1.1 Eligibility for Returns:

• Products can be returned within 7 days from the date of delivery.

• Products must be in new, unused, and resellable condition, with all original packaging, labels, and tags intact.

• Returns are not accepted for:

  • Personalized or customized products

  • Perishable goods

  • Intimate or sanitary products

  • Downloadable software or digital products

  • Products with a warranty, where the issue is covered by the manufacturer’s warranty

1.2 Condition of Return:

• Products must be returned in the condition received.

• Return requests must be made within 7 days of delivery with proof of purchase (order number, receipt, or invoice).

• Damaged, opened, or used products may not be eligible for a return.

1.3 Return Process:

• Contact Buycrona via the returns section on the website or email at  info@amcytechnologies.com to initiate a return.

• We will guide you on returning the item to the seller or designated return center.

• Return shipping costs are the responsibility of the buyer unless the product is defective or incorrect.

1.4 Refund Process:

• Once received and inspected, the return will be approved or rejected.

• Approved refunds will be issued to the original payment method or, in some cases, as store credit.

• Refunds are processed within 5–7 business days.

• Shipping fees are non-refundable unless the return is due to seller or Marketplace error.

1.5 Exceptions to Returns:

• Opened or used electronics (unless defective)

• Undelivered orders not collected by the buyer

• Products with missing parts or accessories

• Products with an explicit “No Returns” policy

2. Warranty Policy

2.1 Manufacturer’s Warranty:

• Products are covered by the manufacturer’s warranty unless otherwise stated.

• Warranty duration varies by product and manufacturer.

• Covers defects in material or workmanship, excluding misuse, wear and tear, or accidental damage.

2.2 Warranty Coverage:

• Replacement of faulty parts

• Repair services

• Full product replacement if repairs are not feasible

• Warranty claims must include proof of purchase

2.3 How to Claim Warranty:

• Contact the seller with defect details, order number, and proof of purchase.

• Seller provides instructions for warranty claim.

• If unresolved, buyers can escalate to Buycrona support.

2.4 Warranty Exclusions:

• Damages from misuse, accidents, or mishandling

• Normal wear and tear

• Unauthorized repairs or modifications

• Use outside manufacturer guidelines

• Consumables (batteries, ink cartridges, etc.)

2.5 Warranty for Electronics:

• Subject to manufacturer terms.

• Defective products upon delivery must be reported within 7 days for replacement or return.

3. Refunds and Exchanges

3.1 Refund Criteria:

• Processed only for approved returns in original, unused, and resellable condition.

• Typically issued to the original payment method or store credit.

• Denied refunds will include a reason for rejection.

3.2 Exchanges:

• Available for select products, subject to availability.

• Buyer may need to return the original product before receiving replacement.

4. Customer Responsibilities

• Provide valid proof of purchase.

• Return shipping costs borne by buyer if product is not defective or mistakenly ordered.

• Ensure products are returned in original packaging with all accessories and manuals.

• Remove personal data from electronic devices before returning.

5. Seller Responsibilities

• Accept returns in accordance with this policy.

• Honor manufacturer warranties and assist customers in claims.

• Communicate clearly if return acceptance is problematic and attempt resolution.

6. Dispute Resolution

• Buyers and sellers should first attempt to resolve disputes directly.

• Escalate unresolved issues to Buycrona at  info@amcytechnologies.com with relevant documentation.

• Buycrona will mediate and help find a fair resolution per this policy.

7. Modifications to the Policy

• Buycrona reserves the right to update this policy at any time.

• Updates will be communicated via email and posted on the website.

8. Contact Information

For questions regarding this policy:

Email: info@amcytechnologies.com
Phone: +91 8828713627
Address: Amcy technology private limited,
Table no. HD-338, 4th floor, Zenia building, Hiranandani Estate, G.B. Chitalsar, Manpada, Thane , Maharashtra , 400607

By purchasing on  info@amcytechnologies.com, you agree to this Returns and Warranty Policy.