Shipping Policy

Shipping Policy – Buycrona Marketplace

Effective Date: 01-Jan-2025

At Amcy Technology Private Limited (“we,” “us,” “our”), operating the Buycrona marketplace, we are committed to providing a seamless and efficient delivery experience for our customers. This Shipping Policy outlines the terms and conditions regarding order processing, shipping timelines, delivery coverage, and associated charges.

By placing an order on https://buycrona.com/, you agree to the terms set forth in this policy.

1. Order Processing

• Orders are typically processed within 24-48 hours after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Customers will receive an order confirmation email/SMS with tracking details once the order is shipped.

2. Shipping Coverage

• We currently ship only within India.

• Delivery is available in major cities, towns, and remote areas serviced by our logistics partners.

• If your location is not serviceable, you will be notified during checkout.

3. Estimated Delivery Timelines

• Metro Cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune, etc.): 2-4 business days

• Tier 2 & Tier 3 Cities: 4-7 business days

• Remote/Rural Areas: 7-10 business days

Delivery times may vary due to weather conditions, logistical delays, or public holidays.

4. Shipping Partners

• We work with leading courier services including Blue Dart, Delhivery, DTDC, and India Post to ensure secure and timely delivery.

• Tracking details will be provided via email/SMS once your order is shipped.

5. Shipping Charges

• Free Shipping: On orders above ₹[Specify Amount].

• Standard Shipping Charges: Orders below the free shipping threshold will incur a nominal shipping fee based on weight, location, and delivery speed. Charges are displayed at checkout.

• Cash on Delivery (COD): COD orders may attract an additional handling fee.

6. Order Tracking

• Customers can track orders using the tracking number provided via email/SMS.

• Real-time tracking is available on our website under the “Track Order” section.

7. Failed Delivery Attempts

• Delivery partners will attempt delivery up to 3 times before marking the order as undeliverable.

• If delivery is unsuccessful, the order will be returned to our warehouse, and a refund (excluding shipping charges) will be processed.

8. Address & Contact Information

• Customers must provide a complete and accurate shipping address at checkout.

• Incorrect address details may result in delivery delays or failed deliveries.

9. Delayed or Lost Shipments

• For orders significantly delayed beyond the estimated delivery time, contact our support team.

• In rare cases of lost shipments, a full refund or replacement will be provided after investigation with the shipping partner.

10. International Shipping

• Currently, we do not offer international shipping. Orders can only be placed for delivery within India.

11. Order Modification or Cancellation

• Once an order is shipped, modifications or cancellations are not possible.

• Unshipped orders may be canceled within 12 hours of order placement by contacting customer support.

12. Contact Us

For any queries or concerns regarding shipping, reach out to our support team:

📧 Email: info@amcytechnologies.com
🏢 Address: Amcy technology private limited,
Table no. HD-338, 4th floor, Zenia building, Hiranandani Estate, G.B. Chitalsar, Manpada, Thane , Maharashtra , 400607